At Audio Pros, we work hard to get your order packed, protected and on its way as quickly as possible.

Free Shipping Over $200

We offer FREE standard shipping within Canada on qualifying orders over $200 before tax.

Free shipping applies to most standard-size, lightweight products. Certain oversized, overweight or specialty items may be subject to additional shipping charges regardless of order value. This may include large subwoofers, enclosures, batteries, installation materials and other bulky or heavy products.

If additional shipping charges are required, we will contact you before your order is shipped.

Order Processing

Most in-stock orders are processed and shipped within 2–3 business days.

Business days are Monday through Friday, excluding statutory holidays. Saturdays and Sundays are not considered business days.

Orders placed on weekends or holidays will begin processing on the next business day.

Delivery Times

Once your order has shipped, delivery time depends on your location, the shipping carrier and the service selected.

Most shipments within Ontario should arrive within approximately 2–7 business days after leaving our store. Customers in Northern Ontario, remote communities and other distant locations should allow additional time.

Orders travelling across Canada may require additional transit time depending on the destination.

Processing time and carrier transit time are separate. Delivery estimates begin once your order has shipped and are estimates only, not guaranteed delivery dates.

Shipping Delays

While we do everything possible to get orders out promptly, some circumstances are outside of our control.

Delivery may be delayed due to severe weather, storms, road closures, transportation interruptions, carrier service disruptions, labour disruptions, power outages, unusually high shipping volumes, holiday periods, natural disasters or other circumstances beyond the reasonable control of Audio Pros or the shipping carrier.

Audio Pros is not responsible for carrier delays once an order has been transferred to the shipping provider. However, if you experience an issue with your shipment, please contact us and we will do our best to assist you.

Oversized & Heavy Items

Some car-audio products are unusually large or heavy and cannot economically qualify for standard free shipping.

Items such as subwoofer enclosures, large subwoofers, batteries and other oversized products may have additional shipping charges. Where possible, any applicable shipping charge will be displayed during checkout. If a special freight quote is required, we will contact you before processing the shipment.

Returns & Return Shipping

Unless otherwise stated, customers are responsible for all return shipping costs associated with voluntary returns or exchanges.

Products must be returned in their original condition with all packaging, accessories, manuals and included components. Products that have been installed, modified, damaged, cut, wired, programmed or otherwise used may not be eligible for return.

Original shipping charges are generally non-refundable. If an order originally qualified for free shipping and is subsequently returned for reasons unrelated to an error by Audio Pros, any applicable outbound shipping costs may be deducted from the refund where permitted by law.

Do not ship a product back to Audio Pros without contacting us first. Returns sent without prior authorization may be refused or experience processing delays.

Warranty Claims

Most products sold by Audio Pros are covered by the applicable manufacturer’s warranty, subject to that manufacturer’s individual warranty terms and conditions.

Customers are responsible for contacting Audio Pros before returning a suspected defective or warranty product.

Unless otherwise required by law or provided by the manufacturer, shipping or transportation costs associated with sending a product to Audio Pros or an authorized warranty facility are the responsibility of the customer. Return shipping following warranty service may also be the customer’s responsibility depending on the manufacturer’s warranty policy.

Warranty coverage generally does not include damage caused by improper installation, misuse, abuse, accidents, water or moisture damage, incorrect wiring, improper voltage, unauthorized modification, physical damage or operation outside the manufacturer’s specifications.

Audio Pros does not determine final manufacturer warranty approval. Products submitted for warranty may require inspection and testing before warranty eligibility can be confirmed.

Non-Returnable Products

For health, safety, installation or product-condition reasons, certain products may be final sale or non-returnable once opened, installed, programmed, modified or used.

Special-order products, custom-built products, custom enclosures, cut wire or cable, installation materials sold by length, programmed modules and clearance/final-sale merchandise may also be non-returnable.

Any applicable manufacturer’s warranty may continue to apply to an otherwise non-returnable product.

Damaged or Incorrect Shipments

Please inspect your order as soon as it arrives.

If you receive an incorrect product or your shipment arrives visibly damaged, please contact Audio Pros as soon as reasonably possible and retain the original packaging, shipping carton and product.

We may request photographs of the packaging, shipping label and product to assist with a carrier claim or replacement.

If the issue resulted from an error by Audio Pros, we will work with you to correct the order at no additional shipping cost, subject to applicable law.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional shipping charges resulting from an incorrect or incomplete address, refused shipment or undeliverable package may be the responsibility of the customer.

Order Cancellation

Orders may be cancelled before shipment where possible. Once an order has been processed, specially ordered, programmed, customized or shipped, cancellation may no longer be possible or additional costs may apply.

Legal Rights

Nothing in this policy is intended to limit or exclude any rights or remedies available to consumers under applicable Ontario or Canadian consumer protection laws.

Questions?

Have a question about shipping, returns or warranty before ordering? Contact Audio Pros and we’ll be happy to help.